Worldwide Clinical Trials Limited is seeking an AI Operations & Enablement Analyst to empower service desks and OSS with organized knowledge, playbooks, and prompts. You will build and govern content, enable support teams, and measure adoption with dashboards and leadership readouts.
You bring strong writing, experience with AI playbooks, and a track record in matrixed environments. This role focuses on reducing time-to-resolution, improving first-contact resolution, and translating product