About the Role Our client is seeking an experienced and dynamic Client Support Manager to lead their support team in Sandton . This critical role involves overseeing daily operations, managing a team of support specialists, and ensuring the delivery of exceptional client service. You will be instrumental in developing and implementing strategies to enhance client satisfaction and retention.

This leadership opportunity is within a thriving business hub in Gauteng, offering a hybrid work arrangement that blends essential office presence with remote flexibility.

Key Responsibilities - Lead, train, and mentor a team of client support specialists.

- Develop and implement customer support strategies and policies.
- Monitor team performance and provide regular feedback and coaching.
- Oversee the resolution of escalated client issues and complaints.
- Analyze support metrics and identify areas for process improvement.




- Collaborate with other departments to ensure client needs are met effectively.

Requirements - Proven experience in a client support leadership or management role.

- Strong understanding of customer support principles and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Experience with CRM systems and support management tools.
- Ability to develop and implement strategic initiatives.
- Bachelor's degree in Business Administration or a related field is preferred.

Benefits - Highly competitive salary and executive bonus structure.

- Comprehensive health, dental, and life insurance.
- Generous paid time off and holiday leave.
- Opportunities for professional development and leadership training.
- Hybrid work model offering flexibility and work-life balance in Sandton .

📌 Client Support Manager (Hurlingham)
🏢 Placements24
📍 Hurlingham