Americanflat is seeking a proactive customer support specialist to handle order issues across our direct site and marketplaces. You will investigate delivery problems, communicate with customers in a warm, human voice, and coordinate with warehouses and carriers to resolve cases. You will work with our Zendesk AI agent, review its responses, and contribute to the knowledge base while maintaining strong SLAs and protecting our account health.
📌 Ecommerce CX Specialist: Remote, AI-Driven Support & Ops (Argentina)
🏢 Americanflat
📍 Argentina
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