Trinetix is looking for a Customer Ops Success Manager / Service Manager for our client, Arelion, a integral telecom provider. You will help customers get real business value from their services by driving service performance, operational alignment, and continuous improvement throughout the customer lifecycle.

MAIN ACCOUNTABILITIES
• Customer success and service value realization across assigned strategic customer relationships.

• Customer-facing service performance, service review outcomes, and improvement follow-up.

• Operational alignment between customer expectations, product capabilities, support processes, and service assurance delivery.

• Customer feedback, portal adoption, and service experience insights translated into improvements.

• Customer-facing problem management and recurring issue resolution in collaboration with operational teams.

• Reliable documentation, reporting, and governance input for customer-facing service management activities.

KEY RESPONSIBILITIES
• Build trusted customer relationships and act as the customer voice within Customer Operations.





• Lead structured service reviews, including preparation, presentation, feedback capture, and follow-up of agreed actions.

• Own and coordinate follow-up on customer issues, complaints, outage credits, RFOs, and incident-related reports within the service management scope.

• Collaborate with Sales during pre-sales and customer engagement phases to align operational commitments and expectations.

• Represent customer requirements in MyArelion portal, SLA measurement, reporting, and supporting system development initiatives.

• Plan, conduct, and analyze customer feedback activities, including NPS and other service experience inputs.

• Trigger and drive customer-facing problem management for recurring or high-impact issues, ensuring improvement actions are progressed.

• Maintain and improve customer-facing service documentation such as customer handbooks, support guidance, and service commun

📌 Customer Ops Success Manager (Buenos Aires)
🏢 Trinetix
📍 Buenos Aires