Permanent Part-Time | 20 hours per week | Monday to Friday, 10:30am to 2:30pm

Te mahi ki ASB | Working for ASB

At ASB, our purpose is to accelerate progress for all New Zealanders. It’s the ‘why’ behind everything we do, and means helping our customers get one step ahead, whatever life looks like for them.

Our values of Care, Courage and Curiosity are at the heart of how we work. They shape how we support each other, how we show up for our customers, and how we contribute to our communities.

Te tūranga | The role

We have a great opportunity for a Customer Specialist to join our friendly team in the Nelson Advice Centre.

As a Customer Specialist, you'll often be one of the first people our customers connect with. You'll help with a broad range of everyday banking needs, take the time to understand what matters to each customer and guide them towards simple, helpful solutions.

You'll also help customers build confidence using our digital and self-service banking options. The focus is on creating a great experience,



building genuine connections and making banking feel simple and easy.

The role is about much more than transactions. It's about listening, asking great questions, solving problems and making a positive difference for our customers every day. This aligns closely with the Customer Specialist role purpose, which focuses on exceptional customer experiences, everyday banking needs and empowering customers through simple, digital-first solutions.

This is a permanent part-time position working 20 hours per week, Monday to Friday from 10:30am to 2:30pm each day.

Ō pūkenga | About you

You don't need to come from a banking background to be successful in this role.

You may currently work in retail, hospitality, customer service, reception, a contact centre, education or another environment where you've developed strong people and communication skills. Customer-facing experience from these types of industries has also been identified as relevant experience

📌 Customer Specialist (Nelson)
🏢 Asb Bank
📍 Nelson