We are looking for a Senior GenAI Engineer to design, build, and operationalize agentic AI solutions on Amazon Bedrock AgentCore for a contact center transformation initiative. The consultant will implement multi-agent workflows, develop LLM-powered conversational experiences, and integrate with Amazon Connect.

Responsibilities

• Design and implement multi-agent workflows on Amazon Bedrock AgentCore to orchestrate complex, automated business processes
• Build agentic AI solutions incorporating tool use, memory management, and orchestration patterns to enable autonomous, context-aware agent behavior
• Develop prompt engineering strategies and context assembly techniques optimized for production-grade workloads
• Integrate agentic AI capabilities with Amazon Connect contact center flows to enhance customer interaction automation
• Implement LLM-powered applications leveraging Amazon Bedrock foundation models to deliver scalable generative AI capabilities
• Build RAG (Retrieval-Augmented Generation) pipelines and knowledge base integrations to ground model outputs in accurate,



up-to-date information
• Design and deploy conversational AI experiences for customer-facing channels, ensuring natural and effective user interactions
• Implement guardrails, safety controls, and compliance measures to ensure responsible and secure AI deployment
• Deploy solutions using AWS serverless services, including Lambda, Step Functions, and API Gateway, to build scalable and cost-efficient architectures
• Build evaluation pipelines to continuously assess model and prompt quality and ensure production readiness
• Instrument observability tooling and optimize solutions for cost and latency in production environments
• Collaborate with customer stakeholders to gather requirements, gather feedback, and iterate on solutions throughout the project lifecycle

Requirements

• A minimum of 3 years of relevant experience in AI/ML engineering roles
• Hands-on experience with Amazon Bedrock for bu

📌 Senior GenAI Engineer (Argentina)
🏢 EPAM Systems
📍 Argentina