We're hiring a Service Manager to facilitate service efforts in the San Juan Islands, WA. This position works closely with service superintendents, foremen, and the regional principal to support client relations, performance management, training, and development, as well as AP and AR/Billing for the service department. This position is accountable for thorough and competent management of schedules, estimates, resource allocation, and documentation during the complete life-cycle of service jobs. For many responsibilities, Dowbuilt offers comprehensive support, training and ongoing learning opportunities to develop these skills.
What You’ll Do
As a Service Manager, you’ll be responsible for:
- Maintaining timely and effective communication with team, field, client, owner’s rep, design partner, etc.
- Having a proactive, versátil, and responsive attitude when faced with challenges, opportunities and changes. Maintaining an enthusiasm for learning and an openness to feedback.
- Participating in company growth,



community engagement and cultivating milestones in-keeping with company strategic objectives.
- Operating from a place of integrity, professionalism, and diligence, always caring for critical relationships with our clients, partners, and in-house team.

Client Relationship Management
- Supporting Service Superintendents and clients with issue management and resolution. Taking responsibility for identifying what is considered Dowbuilt Warranty, Unbillable vs. Billable or back charge.
- Managing complex, nuanced conversations and negotiations with clients, client representatives (estate/ house managers), principals, Build and Service superintendents.
- Meeting with new potential clients to assign resources and ensure fit. Completing new service client set up, including proposals, service agreement negotiation, Project Information Sheet, job number assignments and estimates.
- Responding to all client inquiries and requests in a timely and courteous manner. Supportin

📌 Construction Service Manager (San Juan)
🏢 Dowbuilt
📍 San Juan