The Senior Case Manager possesses extensive knowledge and understanding of personal injury. They assist attorneys with claim handling and negotiations, maintain contact with clients, and provide them with updates on case status.

Essential Functions

Client Communication
- Contact clients within 24 hours of receiving their case to introduce themselves.
- Present initial settlement offers to clients within 48 hours of receipt.
- Educate clients about further medical treatments such as injections, rhizotomies, surgeries, TBI treatment, etc.
- Inform clients about the necessity to file lawsuits.
- Return all client calls the same day.
- Maintain bi-weekly communication with clients to ensure effective communication.
- Inform clients of case settlements and explain the reductions process.

Insurance Communication
- Follow up with insurance companies within 10 days after a settlement demand is sent and continue timely follow-ups until a response is received.
- Communicate settlement offers and counteroffers under the direct supervision of an attorney.




- Conduct settlement negotiations under the direct supervision of an attorney.
- Confirm coverage information (UM, PIP, and BI coverages).
- Follow up on Declaration pages from PIP, BI, UM, and UM Rejection forms if applicable.
- Send UM subrogation waivers and follow up to confirm UM subrogation is waived.
- Prepare mediation/integral settlement/settlement conference summaries or presentations.

File Notation
- Log initial offers within 24 hours of receipt.
- Maintain thorough and accurate notes/records in Litify.
- Keep client files updated in Litify.
- Track offers, demands, and client authority in the negotiation link.
- Save documents or photos in the appropriate folder.
- Enter case resolution details in the resolution link.
- Pay outstanding invoices and keep the expenses link updated.
- Review and update links for injuries and treatment, approval requests, liens, Litify notes, litigations, negotiations, requests, reso

📌 Senior Case Manager (Argentina)
🏢 The Ward Law Group, PL
📍 Argentina