Our Company
Doorstead is a full-service, digitally-driven tenant placements company that puts both the owner and tenant customers at the center of what they do. In 5 years of operations, we’ve booked 60M+grossrents,indexed rental prices for over 10MM properties,and raised from the investors who backed Redfin with participation from executives at Opendoor and Uber. We believe that without the smart, hard-working individuals who make up our winning team, we would not be where it is today. We have a once-in-a-lifetime opportunity to reimagine an entire industry and create the right way for today.
The Role
The Maintenance Coordinator is a key member of Doorstead's Maintenance Operations Team, delivering a world-class servicing experience for tenants and owners. You will own the end-to-end lifecycle of maintenance requests, from intake through triage, approval, scheduling, completion, and quality verification, including work orders, routine maintenance, property-ready repairs, and transfer property repairs. We're looking for someone with a customer-first mentality,



a structured approach to problem solving, and excellent communication skills.
Responsibilities
- Own assigned work orders from intake to close-out, following established workflows and documentation standards.
- Meet CSAT targets and SLA commitments across all tenant and owner communications.
- Manage and reduce a backlog of escalated maintenance issues through daily prioritization.
- Schedule and coordinate service appointments between tenants and vendors.
- Conduct consistent follow-ups to ensure repairs are completed to a high standard.
- Maintain accurate, timely records in our systems for every request and communication.
- Collaborate across teams to resolve escalations.

Requirements
- Prior experience as a virtual assistant or remote worker.
- Experience delivering excellent customer service in challenging or ambiguous situations.
- Strong written and verbal English communication skills.
- Process-orient

📌 Maintenance Coordinator (Buenos Aires)
🏢 Doorstead
📍 Buenos Aires