We are seeking a Lead GenAI Engineer to architect, develop, and manage agentic AI solutions on Amazon Bedrock AgentCore as part of a contact centre transformation initiative. The consultant will lead the implementation of multi-agent workflows, craft LLM-driven conversational experiences, and connect these solutions with Amazon Connect.

Responsibilities
- Architect and build multi-agent workflows on Amazon Bedrock AgentCore to coordinate complex, automated business operations
- Develop agentic AI systems that leverage tool use, memory handling, and orchestration techniques to support autonomous, context-driven agent actions
- Craft prompt engineering approaches and context assembly methods tailored for large-scale production environments
- Connect agentic AI functionality with Amazon Connect contact center workflows to strengthen customer interaction automation
- Build LLM-driven applications powered by Amazon Bedrock foundation models to deliver robust, scalable generative AI features
- Construct RAG (Retrieval-Augmented Generation)



pipelines and knowledge base connections to keep model outputs accurate and current
- Create and launch conversational AI experiences for customer-facing platforms, ensuring smooth and intuitive interactions
- Establish guardrails, safety mechanisms, and compliance protocols to support responsible and secure AI usage
- Roll out solutions through AWS serverless offerings, such as Lambda, Step Functions, and API Gateway, to construct efficient and scalable architectures
- Develop evaluation frameworks to consistently monitor model and prompt performance and confirm readiness for deployment
- Set up observability tools and fine-tune solutions for optimal cost and latency in live environments
- Partner with customer stakeholders to collect requirements, incorporate feedback, and refine solutions across the project timeline

Requirements
- At least 5 years of relevant experience in AI/ML engineering positions
- A minimum of one year of expe

📌 Lead GenAI Engineer (Argentina)
🏢 EPAM Systems
📍 Argentina