Our client is looking for an experienced and dynamic Customer Service Manager to lead their support team in Sandton . This pivotal role involves overseeing daily operations, coaching and developing a team of customer service professionals, and ensuring the delivery of exceptional customer experiences. You will be instrumental in setting service standards, improving processes, and driving customer satisfaction and loyalty. This position offers a hybrid work arrangement, balancing strategic office leadership with the flexibility of remote work.
Key Responsibilities
- Lead, train, and motivate a team of customer service representatives to achieve performance goals.
- Develop and implement customer service policies and procedures to enhance service quality.
- Monitor customer feedback and key performance indicators (KPIs), identifying areas for improvement.
- Handle escalated customer complaints and complex issues with professionalism and efficiency.
- Collaborate with other departments (e.g., Sales, Product) to ensure a unified customer approach.




- Manage the customer service budget and resource allocation effectively.

Requirements
- Proven experience in a customer service leadership or management role.
- Strong understanding of customer service best practices and helpdesk operations.
- Excellent leadership, coaching, and team management skills.
- Exceptional communication, problem-solving, and decision-making abilities.
- Experience with CRM software and customer service management tools.
- Ability to thrive in a hybrid work environment, balancing on-site and remote responsibilities.

Benefits
- Competitive annual salary and bonus structure.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and company holidays.
- Opportunities for leadership development and career advancement.
- A versátil hybrid work environment fostering professional growth and work-life balance.

📌 Customer Service Manager (Hurlingham)
🏢 Placements24
📍 Hurlingham