Resource management - Data Intelligence & Delivery, Operations - Senior Associate - EY GDS
Location: CABA
Other locations: Primary Location Only
Date: Oct 8, 2026
Requisition ID: 1750500
The position supports the service delivery team responsible for managing the order fulfillment process for implementing Digital Audit technology within EY Audit.
The Data Intelligence & Delivery COE Operation Team oversees the process, beginning with order scheduling, monitoring the data submission process, and then providing help desk support to Audit teams throughout the order life cycle. Beyond the DID function, the Senior Associate will have opportunities to contribute to other COE initiatives and operational activities across the Centralization team, including T3 (Transactional and Technical Topics), SDC (Service Delivery Center), and GDS (Integral Delivery Services).
This role provides an opportunity to gain exposure to a broad range of operational processes, technologies, and service delivery functions that support EY Audit.



The Senior Associate reports directly to the Assistant Director on the team.
Responsibilities
- Resolves a broad range of routine to moderately complex helpdesk inquiries with limited supervision, exercising sound judgment to escalate complex or high-impact issues as appropriate.
- Proactively communicates capacity, competing priorities, and support needs to help manage workload sustainably while continuing to meet business needs during peak periods.
- Shares constructive input, lessons learned, and supportive feedback with colleagues where appropriate to strengthen team execution and knowledge sharing.
- Maintains quality and risk awareness by following applicable EY policies, procedures, documentation standards, and escalation protocols.
- Monitors requests received through the DID mailbox and DID Service Portal, providing guidance, responding to inquiries, and helping audit teams and colleagues navigate evolving needs, priorities, process changes, and po

📌 Resource management (Buenos Aires)
🏢 Ernst & Young Advisory Services Sdn Bhd
📍 Buenos Aires