About the role

As a Regional Service Manager, you will make an impact by leading Field Services operations across your assigned region, owning regional service delivery, operational performance, customer satisfaction, and site support governance. You will be a valued member of the Regional IT Services team and work collaboratively with business leaders, plant management teams, regional service providers, and general IT organizations.

In this role, you will
- Own end-to-end service delivery for Field Services across the region, ensuring achievement of SLA, KPI, and CSAT targets across corporate offices, manufacturing plants, distribution centers, and warehouses.
- Partner with plant leadership and manufacturing operations teams to ensure uninterrupted IT support for critical production environments, own incident escalation for plant‑critical disruptions, and drive site reliability and operational continuity.
- Lead and develop regional teams of Site Leads, Desktop Engineers, Plant IT Specialists, and Field Service Analysts through coaching, mentoring, performance management,



workforce planning, and succession planning.
- Serve as the primary IT contact for regional business leaders, plant managers, and senior stakeholders, leading operational governance meetings, service reviews, and executive communications.
- Drive service improvement and workplace transformation initiatives, identify automation opportunities, ensure adherence to ITIL processes, and manage regional vendors, budgeting, forecasting, and cost optimization.

Work model

At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Buenos Aires, Argentina. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may

📌 Regional IT Service Manager (Famaillá)
🏢 Cognizant
📍 Famaillá