The Position

Join our team as a Principal System Engineer and lead impactful automation initiatives using Service Now. You will be part of our Security Automation team designing and scaling process automation in Service Now. You will build Service Catalog items and fulfill workflows, connecting Service Now to internal and external systems using Flow Designer, Integration Hub (spokes & custom spokes), Orchestration, and MID Servers. Your work will cut delivery times, reduce manual errors, and improve user experience and SLA attainment.

Tasks and responsibilities

- Master the Service Catalog:
- Build Catalog Items, Record Producers, Order Guides, and advanced variables (UI Policies, Catalog Client Scripts, Script Includes).
- Configure approvals, assignments, SLAs, Business Rules, ACL/RBAC, and data policies.

- Automate fulfillment with Flow Designer & Subflows:

- Integrations with AD/Azure AD, Exchange/M365, Jira, Teams, AWS/Azure, Git Hub, identity/IAM tools, and provisioning of accounts, groups, licenses, and access.
- Use Integration Hub (standard spokes and custom spokes via REST/SOAP), manage credentials, retries, and idempotency.

- Quality, governance & release:

- Develop in scoped apps, version control, Update Sets/App Repo, ATF (Automated Test Framework), Health Scan, code reviews, and promotion Dev→Test→Prod.

- Observability & reporting:

- Performance Analytics dashboards: % automated fulfillment, request MTTR, retry/error rates, SLA compliance.

- Documentation & enablement:





- Publish reusable building blocks (subflows, spokes, item templates), KBs, and runbooks.

Requirements

- 4+ years building in Service Now with a strong focus on Service Catalog and automation: Flow Designer/Subflows, Integration Hub (spokes & custom) and Orchestration.
- Experience in Catalog Item creations with approvals and automated fulfillment.
- Hands‑on REST/SOAP integrations, JSON, webhooks, OAuth 2.0, tokens, and secure credential handling.
- Strong understanding of ITSM (Request, Incident, Change, Problem) and Service Now Sistem Design Life Cycle /governance (SLC system lyfe cycle).
- Experience with MID Server and external scripting (Power Shell/Python/SSH).
- Proficiency with ATF, Health Scan, and maintainable coding practices.
- Excellent communication with business/product and technical teams; metrics‑driven mindset.
- Advanced English (High Level).

Desirable

- Service Now certifications: CSA, CAD, CIS-ITSM, CIS-Discovery, CIS-Integration Hub, and micro-certs (Flow Designer, ATF, API Fundamentals).
- RPA Hub / Automation Engine, Process Automation Designer, and Playbooks.
- Experience in Sec Ops (Security Incident Response, VR) or automations with Microsoft Sentinel/Defender as external systems.
- Knowledge of Azure/AWS, Azure Dev Ops/Jenkins, Service Now Dev Ops, Terraform (desired).
- BI/analytics for process metrics (e.g., Performance Analytics; BIDS/SSIS/ADF optional).

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📌 SR System Engineer (Buenos Aires)
🏢 Jobs2Web
📍 Buenos Aires