The primary focus of this position is to provide support, training, and work direction to team members. The Associate Customer Service Supervisor monitors the team and individual performance and reviews areas that need improvement.

Work Schedule & Location
• Position based in Buenos Aires, Argentina.
• Remote Position
• Monday-Friday, 8:00 AM to 5:00 PM CST schedule, with flexibility to provide occasional weekend support when business needs require.

What’s in it For You:
• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do:
• Supports supervisor in helping manage day-today activities of Customer Service Group




• ·Provides feedback to supervisor on daily workload to help set priorities for employees to meet daily deadlines within own work group/project team
• Decisions primarily impact own work group/project team and may potentially impact other work groups/project teams
• Creates and maintains scheduled and Key performance indicators for the Customer Service Groups
• Troubleshoots systems when issues arise
• Develop, create, and facilitate training procedures. Ensures all processes and procedures are documented and adhered to
• Provide training and support for new and existing employees
• Demonstrates knowledge of complex scenarios related to the order-to-cash process
• Provides supervision, work direction, and feedback on the daily processing of customer orders, returns, and inquiries

Minimum Qualifications:
• Advanced English proficiency (oral and written)
• 3-5 years customer service or business-related experience required
• 1-3 years of people leadership experience
• Strong analytical skills

📌 Associate Customer Service Supervisor (Buenos Aires)
🏢 Ecolab
📍 Buenos Aires