Key Responsibilities

• Participate in regular working sessions with assigned Product Team(s) to build product understanding and gather content needs.

• Capture requirements, confirm target personas, and translate product updates into employee-first content opportunities.

• Support ideation, drafting, editing, and socialization of persona-driven self-help content (e.g., articles, how-to guidance, release updates).

• Maintain content inventories, content maps, and journey-aligned content plans for assigned product area(s).

• Monitor and summarize content performance signals (e.g., ratings, usefulness, adoption) and share highlights with stakeholders.

• Assist in identifying knowledge gaps and “shift-left” opportunities using employee feedback and available service/ticket themes.

• Support lightweight research activities and journey mapping aligned to product roadmaps.

• Consolidate employee pain points and escalate recurring themes and risks to senior team members.

• Apply content standards (style, voice, tone, templates)



and perform QA checks before publication in Ask JPMC Portal.

• Coordinate and flag items requiring formal approval to designated approvers.

• Prepare basic readouts and presentations to communicate progress, performance highlights, and upcoming content plans.

Required Qualifications

• Bachelor’s degree or equivalent practical experience.

• 1–3 years of relevant experience in content strategy, technical writing, knowledge management, communications, UX content, or a related role.

• Demonstrated ability to write and edit clear, structured content for self-service audiences.

• Strong organizational skills with the ability to manage multiple tasks, timelines, and stakeholders.

• Ability to interpret basic performance indicators (e.g., views, helpfulness, ratings) and summarize insights.

• Strong collaboration skills and comfort working with cross-functional teams (e.g., product, support, operations).

Preferred Qualifications

• Experie

📌 Content Design Associate (Buenos Aires)
🏢 JPMorgan Chase
📍 Buenos Aires