We are looking for an IT Operations & Support Engineer to join our team and help provide a secure, reliable, and productive technology environment for employees across the organization.
In this role, you will work closely with the IT Manager to support day-to-day IT operations, manage employee onboarding and offboarding processes, maintain office infrastructure, troubleshoot technical issues, and contribute to security and operational initiatives.
The adecuado candidate is service-oriented, proactive, organized, and passionate about technology. They enjoy solving problems, collaborating with different teams, and continuously improving the employee technology experience.

Role & Responsibilities
Employee Support
- Configure, deploy, and maintain laptops and workstations for new hires.
- Manage user accounts, permissions, and access provisioning across internal systems and applications.
- Support employee onboarding and offboarding processes, ensuring proper equipment allocation and access management.
- Provide technical assistance to employees for hardware, software, networking,



and productivity tools.
- Troubleshoot and resolve IT-related issues in a timely and professional manner.
- Support both in-office and remote employees.

IT Operations
- Manage and track IT requests through Jira Service Management.
- Monitor, prioritize, and resolve support tickets according to established SLAs.
- Maintain hardware inventory and asset lifecycle management.
- Coordinate equipment repairs, replacements, warranties, and vendor interactions.
- Create and maintain technical documentation, procedures, and knowledge base articles.
- Assist in evaluating and implementing new tools and technologies that improve productivity and operational efficiency.

Infrastructure & Network Management
- Monitor and maintain office network infrastructure, including Wi-Fi, switches, routers, printers, conference room equipment, and other technology assets.
- Work with vendors and service providers to en

📌 IT Operations (Córdoba)
🏢 Eclypsium
📍 Córdoba