Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

As the GPC Service Delivery Manager based in Buenos Aires, Argentina, you will join the Integral Patient Care (GPC) organization—a first-level customer and patient support network of 500+ internal and external collaborative team members across North America, EMEA/LATAM, and APAC. Reporting within Henrique’s team, you will act as a critical global bridge between GPC operations, Global Customer Support (GCS), Post-Market Quality (PMQ), and regional affiliate stakeholders (including LATAM).



You will own the operational handover post-Hypercare for new service implementations, lead global feedback loops, monitor standardized KPIs, and drive continuous service improvement initiatives across diabetes care and near-patient care portfolios.

Opportunity
- Post-Hypercare Service Ownership & Handover: Manage the end-to-end transition and operational delivery following the Hypercare phase of new GPC service implementations for global affiliates, ensuring strict alignment with global guidelines and KPI standards.
- Global Stakeholder Partnership & Governance: Act as the primary GPC point of contact for GCS, PMQ, Global IT, Quality & Regulatory, and Marketing/Sales. Foster strong cross-functional partnerships across LATAM and global hubs to align service delivery strategies.
- KPI Monitoring & Operational Feedback Loop: Monitor global operational metrics, gather affiliate/customer feedback, and establish structured feedback loops to

📌 GPC Service Delivery Manager (Buenos Aires)
🏢 Roche Holding
📍 Buenos Aires