Cloudbeds seeks a Manager, Customer Recovery to lead a team focused on reducing churn for mid-market and SMB accounts. You’ll own the retention engine, oversee Fire-Team escalations, and drive proactive rescue operations using data-driven feedback.
In this player-coach role, you’ll partner with Product, Engineering, Onboarding, and Support leadership to remove blockers and deliver AI-driven tooling that stabilizes customers and protects revenue.