Want to join a growing team? At Assurant, we are looking for a Shipping Insurance Claims Specialist to join our team.

The person in this position will be responsible for handling customer claims related to shipping insurance, providing support for packages shipped through carriers such as UPS, FedEx, USPS, and others.

This role involves managing claims from start to finish , maintaining clear and consistent communication with customers via phone, email, and live chat, following up on each case, and ensuring that all information and documentation are accurate and up to date.

We are looking for someone who is organized, self-motivated, and customer-focused, with the ability to manage multiple cases simultaneously while providing a high-quality customer experience .

Responsibilities:

- Process and manage a high volume of claims, following each case from initial filing through resolution.
- Maintain ongoing communication with customers regarding the status and progress of their claims.
- File and follow up on claims with shipping carriers such as UPS and FedEx.
- Respond to claims-related inquiries via email, live chat, and phone.
- Assist customers with general inquiries and provide excellent customer service.
- Manage and maintain organized documentation related to each case.
- Keep customer and claims information accurate and up to date in the appropriate systems.

What You Can Expect from This Opportunity:

Work in a multicultural environment while interacting with customers in the United States.
Use and strengthen your English skills every day, both verbally and in writing.
Gain experience in end-to-end claims management and customer service.
Work for a company that has been recognized as a Great Place to Work for more than 10 years.

Requirements:

✅ Advanced English proficiency, both written and spoken. (Required)
✅ High school graduates and/or students in the early years of a university or technical degree program.
✅ Previous over the phone customer service experience. (Required)
✅ Ability to effectively handle challenging customer interactions.
✅ Excellent verbal and written communication skills, particularly via phone and email.




✅ Ability to multitask while maintaining a high level of organization and attention to detail.
✅ Proficiency in Microsoft Office, including Word, Excel, and Outlook.
✅ Strong computer and internet skills.
✅ Self-motivated, proactive, and problem-solving mindset.
✅ QuickBooks experience is a plus.
✅ Work arrangement: Hybrid

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website: https://www.assurant.com/

If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition,



we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading integral business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords.

📌 Associate Claims Examiner (Buenos Aires)
🏢 Assurant
📍 Buenos Aires