Why Work at Lenovo

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Lenovo is a US$83 billion revenue general technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com,



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Description and Requirements

As a Service Engagement Manager (SEM), you will own the end-to-end coordination of support service activities between the customer and Lenovo support teams to drive service requests and orders to successful conclusion. You will act as the single point of contact for customer escalations, ensuring clear ownership, communication, and facilitation of problem-solving across involved teams. This role suits a highly organized, customer-advocacy minded professional with strong analytical capability, confidence engaging with senior stakeholders, and technical competence in server technologies.

Role Responsibilities will include but not be limited to the following:
• Manage open service requests and orders through to successful conclusion.
• Collaborate with the Technical Team Lead to optimize SLA adherence and performanc

📌 LA ISG Service Engagement Manager (Buenos Aires)
🏢 Lenovo
📍 Buenos Aires