The Product Support Analyst configures, develops, executes, troubleshoots, and monitors processes that drive our client’s capabilities. The Product Support Analyst understands the details of our client’s data and First Orion’s products to ensure our client’s success. This position strives daily to improve quality and adhere to standard processes and procedures. This position will work with customers and Client Success Managers to understand requirements and elevate issues with a focus on maintaining a seamless process flow.

The Product Support Analyst analyzes, troubleshoots, and modifies processes to ensure efficient delivery of services to First Orion customers. The Product Support Analyst also maintains a broad understanding of First Orion’s solutions, including AI‑driven and automated support technologies and API‑based integrations. This role supports API‑related customer needs by assisting with configuration, troubleshooting integration and data exchange issues, and coordinating technical escalations. The role also leverages data analysis, intelligent workflows,



and emerging AI capabilities to optimize service delivery, improve operational efficiency, and enhance the overall customer experience.

What you’ll be doing:
- Coordinate and manage solution and content configuration with customers, vendors, and/or internal stakeholders
- Verify metrics, monitor solution processes, and audit / verify the results based on trends and thresholds
- Implement, configure, and build processes, including ad hoc, and production processes
- Validate content, content formatting specifications, and test content delivery process ensuring zero defects
- Deliver accurate metrics to customers and / or their vendors through the appropriate transfer mechanisms
- Develop reports to support Client, Carrier, Account Team or internal First Orion needs.
- Utilize SQL and other technical skills to support reporting or respond to client questions
- Ensure compliance with quality assurance pro

📌 Product Support Analyst (Argentina)
🏢 First Orion
📍 Argentina