How will you CONTRIBUTE and GROW?

We are a dedicated multinational natural gas company committed to providing Natural Gas and Hydrogen worldwide. We are expanding our operations and seeking an enthusiastic and analytical HR BSC Service Desk Jr Analyst to join our team and support HR service Desk for Americas.
Reporting to the HR Support Team Lead, the HR Service desk Jr. Analyst will provide comprehensive assistance to Airgas associates. This role involves resolving or directing HR-related inquiries across various categories, including benefits, payroll, timekeeping, leave, HR applications, and personal data, utilizing Workday and ServiceNow through phone, email, and chat. A key focus for this position is consistently meeting service level objectives to ensure timely and high-quality support, which is essential for fulfilling internal customer expectations.Reporting to the HR Support Team Lead, the HR Service desk Jr. Analyst will provide comprehensive assistance to Airgas associates. This role involves resolving or directing HR-related inquiries across various categories,



including benefits, payroll, timekeeping, leave, HR applications, and personal data, utilizing Workday and ServiceNow through phone, email, and chat. A key focus for this position is consistently meeting service level objectives to ensure timely and high-quality support, which is essential for fulfilling internal customer expectations.Job responsibilities:
• First-Point of Contact: Act as the primary resource for employees by taking calls and directly answering questions, doubts, and general HR-related inquiries.
• Customer Service Excellence: Deliver outstanding, empathetic support across phone, email, and chat to meet high service and resolution expectations.
• Case Documentation: Accurately log and document all employee inquiries flowing into the HR Service Desk (HRSD) regardless of the channel (phone, email, or chat).
• Inquiry Routing: Resolve foundational cases directly, and accurately dire

📌 HR Services (Vicente López)
🏢 Air Liquide
📍 Vicente López