Role Purpose

Provide administration-level (not end-user) support for Kineo's client learning platforms, with a primary focus on Totara Learn (built on Moodle) and the specific customisations developed by Kineo. The Platform Consultant is the client's go-to expert for how their platform works: investigating and resolving functional issues, escalating technical problems to the development team, and helping clients get the most out of their solution. The role is key to the overall client experience and to the continued growth of Kineo Latam.

Key Responsibilities

Area

Responsibilities

Platform Expertise & Administration

• Become an expert in the software solutions offered by Kineo, mainly the Totara Learn application and Kineo-specific customisations.

• Perform administration-level configuration and management of client platforms (users, audiences, courses, programs, certifications, reports, roles and permissions).

• Build working knowledge of each client's specific solution, configuration and business context.

Client Support & Issue Resolution





• Investigate issues raised by clients and, where necessary, identify the root cause.

• Provide a fix or advice for functional issues where possible, and escalate technical problems to the development team with clear, reproducible information.

• Manage tickets and work time effectively so that tasks are actioned and resolved within agreed timeframes.

Communication & Customer Experience

• Communicate clearly and effectively with clients and colleagues, in Spanish and English, both verbally and in writing.

• Interact with stakeholders from a wide range of business types and sizes, adapting the message to technical and non-technical audiences.

• Contribute to the overall customer experience and success, anticipating client needs and proposing improvements.

Documentation & Quality Assurance

• Understand and contribute to in-house documentation for solutions, processes and policies.

• Research, create and maintain o

📌 Platform Consultant (Argentina)
🏢 Mindtools Kineo
📍 Argentina