PURPOSE & IMPACT
Provides first-level technical support for RigCLOUD and connected rig-site data systems to sustain reliable data acquisition, application availability, and customer operations. The role prepares, installs, tests, monitors, and troubleshoots approved hardware, software, networking, and instrumentation; documents incidents and resolutions; and escalates complex issues to restore service safely and efficiently.

Responsibilities
ESSENTIAL FUNCTIONS
Essential functions should be organized by the core skill domains required for the role. Each function should describe a measurable outcome that draws on the identified skills.
RigCLOUD System Installation & Readiness
Primary Skills: Equipment Installation • Data Acquisition • System Testing • Project Documentation
• Prepare, configure, connect, and verify RigCLOUD hardware, software, instrumentation, and communications components using approved procedures and technical documentation.
• Complete pre-installation rig surveys, confirm hardware and network requirements, and identify readiness gaps before deployment.




• Perform function tests and data-quality checks after installation or change activity, record results, and resolve or escalate exceptions.
• Maintain accurate configuration, installation, asset, and handover documentation for supported sites.

Tier 1 Technical Support & Incident Resolution
Primary Skills: Technical Support • Equipment Troubleshooting • Ticket Resolution • Incident Documentation
• Receive and triage support requests by telephone, email, or approved ticketing channels; clarify the issue, business impact, and current operating condition.
• Diagnose and resolve routine RigCLOUD software, hardware, sensor, connectivity, and user-access issues within trained scope and documented support procedures.
• Create complete incident records that capture symptoms, evidence, actions, test results, customer communications, and final resolution.
• Escalate unresolved, recurring, high-risk, or out-of

📌 FIELD_SUPPORT.RIGCLOUD TECHNICIAN I (Añelo)
🏢 Nabors
📍 Añelo