Description
In this role you will be facing different challenges such as:
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Out of the box thinking for resolving daily queries from our many stakeholders from the business, including clients as well
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Performing daily analytical activities where you will put to practice your knowledge, skills and independent thinking.
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Strong partnership with key stakeholder, finding ways to collaborate together.
And these are some of the activities you will be responsible for:
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Process flow understanding, including ability to understand current flows and linkage between systems and think how the process can be improved/streamlined.
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Work closely with other Operational internal teams and infrastructure groups to support a ‘one team approach’. Partner with them on a day-to-day basis to perform more efficiently.
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Ensuring timelines and client service delivery standards are continually achieved with a client-oriented focus.
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Investigate and provide solutions to various queries from internal/external clients as well as internal teams.
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Complete projects and ad hoc requests to satisfy client and business needs.
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Serve as a reliable point of contact for day-to-day operational client queries, ensuring timely and effective resolution by coordinating with relevant internal teams as necessary.
What do we ask for this position?
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Advanced English, clear communication skills and an ability to use these to work collaboratively, explain, and challenge, as appropriate.
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Great team player able to work in a pressurized and changing environment.
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Ability to work independently and in collaboration with other teams.
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Sense of urgency, accountability and ownership of issues until resolution.
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Strong client focus and orientation; and experience in customer service is mandatory.
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Demonstrates attention to detail and organizational skills, with the ability to follow prioritization criteria and consistently meet tasks and deadlines.