Remote | LATAM | U.S. Company

Location: Fully Remote (Latin America)
Hours: Aligned with U.S. business hours
Industry: Communications, Collaboration & Audiovisual Technology

About Us

UnifiedCommunications is a leading provider of communication and collaboration technology solutions, including headsets, business phones, conferencing equipment, webcams, and meeting room solutions. We serve customers throughout the United States through multiple online storefronts and direct sales channels.

We are seeking a detail-oriented, customer-focused Customer Service & Order Management Specialist to manage web orders, customer communications, and order-related issues from start to finish.

This is not a traditional call center role. Success requires strong judgment, ownership, follow-through, and the ability to communicate professionally with customers while coordinating with internal teams to ensure orders are processed accurately and efficiently.

What You'll Do

Order Processing & Order Management

- Review and process orders received through company websites.
- Verify customer information, shipping addresses, payment details, and order accuracy.
- Review orders for potential fraud or unusual activity.
- Research and resolve order discrepancies before order release.
- Monitor pending orders and ensure required information is obtained promptly.
- Track backorders and communicate expected shipping timelines.
- Coordinate with purchasing, accounting, sales, and fulfillment teams regarding order status.
- Determine whether orders are ready for release or require additional review.
- Follow established processes for inactive or incomplete orders.

Customer Communication

- Respond to customer inquiries via email, chat, and telephone.
- Contact customers regarding missing information, payment issues, verification requirements, and order updates.




- Communicate realistic delivery expectations and proactively notify customers of delays.
- Assist customers with order status, product availability, and shipping questions.
- Maintain professional, consistent communication throughout the customer experience.
- Document customer interactions and next steps accurately.

Payment & Exception Management

- Contact customers regarding declined payments, missing payment information, or credit application requirements.
- Assist customers with alternative payment options when appropriate.
- Investigate pricing discrepancies, rebate questions, and order exceptions.
- Escalate issues requiring management review while maintaining ownership of customer follow-up.
- Ensure issues are resolved completely and communicated effectively.

Inbound Sales Support

- Answer inbound sales calls and website chat inquiries.
- Route opportunities appropriately when sales engagement is required.
- Assist customers with basic product inquiries and purchasing questions.

Required Qualifications

- 2+ years of experience in customer service, order management, sales support, e-commerce operations, or a related role.
- Strong spoken and written English.
- Experience communicating with customers by phone, email, and chat.
- Excellent attention to detail.
- Strong organizational and follow-up skills.
- Ability to manage multiple priorities simultaneously.
- Proficiency in Microsoft Excel.




- Basic mathematical skills and numerical accuracy.
- Strong problem-solving and reasoning skills.
- Ability to work independently with minimal supervision.
- Strong interpersonal skills and the ability to work collaboratively with multiple departments.
- Reliable internet connection and professional home-office environment.
- Currently residing in Latin America (excluding Mexico).

Preferred Qualifications

- Experience supporting U.S.-based customers.
- Experience processing e-commerce or web-based orders.
- Experience reviewing orders for fraud indicators.
- Experience handling payment-related customer discussions.
- Experience using CRM, ERP, ticketing, or order management systems.
- Experience in technology, telecommunications, collaboration, or audiovisual products.

What Success Looks Like

The adecuado candidate:

- Notices issues before they become problems.
- Follows through without needing reminders.
- Communicates clearly and professionally.
- Balances customer satisfaction with company processes.
- Maintains accuracy while managing a high volume of requests.
- Builds trust with customers through proactive communication and ownership.

Why Join Us

- Fully remote position with a growing U.S. company.
- Stable, long-term opportunity.
- Direct exposure to technology and collaboration solutions.
- Collaborative team environment.
- Opportunity to make a meaningful impact on the customer experience.

Application Requirements

Please submit:

- Resume in English
- Current location
- English proficiency level
- Availability to work U.S. business hours
- Desired compensation

Please note that spoken and written English will be assessed during the interview process.

Job Type: Full-time

Pay: $1,520,000.00 - $1,900,000.00 per month

Work Location: Remote

📌 Customer Service & Order Management Specialist (Argentina)
🏢 UnifiedCommunications.com
📍 Argentina