Are you a people leader passionate about developing teams, driving operational excellence, and creating an outstanding customer experience?

We are looking for an Operations Team Lead to lead a team supporting U.S.-based insurance operations. In this role, you will be responsible for coaching and developing employees, driving performance against key operational metrics, and partnering with stakeholders across the United

States and Argentina to deliver exceptional service and business results.

What You¨ll Do

● Lead, coach, and develop a team of approximately 15 to 20 associates.

● Drive performance through regular coaching, feedback sessions, and career development conversations.

● Monitor and improve key metrics related to quality, productivity, service levels, and customer experience.

● Conduct one-on-one meetings and performance discussions to support employee growth and accountability.

● Partner with leaders and stakeholders in both the U.S. and Argentina to achieve operational goals.

● Support hiring, onboarding, training, and upskilling initiatives.

● Identify opportunities to improve processes, enhance customer experiences, and increase team effectiveness.

● Foster a culture of collaboration, engagement, accountability, and continuous improvement.

What We¨re Looking For

Required

● 2+ years of people leadership or supervisory experience.

● Advanced English proficiency (written and verbal).



This role works closely with U.S.-

based leaders and teams, and business communications are conducted in English.

● Experience leading teams within customer service, call center, operations, insurance,

banking, or similar environments.

● Strong coaching and performance management skills.

● Excellent communication, stakeholder management, and interpersonal skills.

● Ability to prioritize effectively and adapt in a dynamic, fast-paced environment.

Preferred

● Previous experience managing teams of 15+ employees.

● Insurance industry experience.

● Experience working with operational KPIs and service-level metrics in a call center environment.

● Exposure to process improvement, transformation, or operational excellence initiatives.

Why Join Us?

● Lead a high-impact team and influence business outcomes.

● Collaborate with leaders across the United States and Argentina.

● Be part of an organization focused on innovation, transformation, and continuous improvement.

● Develop your leadership career in a dynamic and growing operation.

Additional Information

Important: This role follows the U.S. holiday calendar. Argentine national holidays are considered regular working days when operations are open. Candidates should be comfortable working within a U.S.-aligned operational calendar

📌 Team Lead Operations (Customer Service) (Buenos Aires)
🏢 Randstad Argentina
📍 Buenos Aires