Salesforce Service Cloud & Agentforce Developer

Location: Nearshore (Latin America or other locations with significant overlap with U.S. time zones)

Required Experience

- 6-8 years of Salesforce development and implementation experience

- Salesforce Service Cloud

- Agentforce

- Apex development

- Integrations

Key Responsibilities

- Design, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact center operations.

- Develop and enhance Agentforce / AI Agents, including topics, instructions, actions, prompts, grounding, and integrations with Salesforce and external systems.

- Develop scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components (LWC).

- Build and support REST and SOAP integrations between Salesforce and enterprise applications.

- Design and maintain Salesforce Flows, including:

- Screen Flows

- Record-Triggered Flows

- Scheduled Flows

- Autolaunched Flows

- Configure and maintain Salesforce platform capabilities, including:

- Objects and Fields

- Record Types

- Page Layouts

- Validation Rules

- Approval Processes

- Permission Sets and Profiles

- Custom Metadata

- Custom Settings

- Security and sharing configuration





- Case management

- Omni-Channel

- Reporting and dashboards

- Implement and support Service Cloud Voice and contact center integrations with providers such as Vonage and Amazon Connect.

- Develop integrations using REST APIs, Named Credentials, External Credentials, Platform Events, and middleware platforms.

- Utilize SQL and SOQL to query, troubleshoot, validate, and analyze customer and transactional data.

- Collaborate effectively with business analysts, architects, QA teams, product owners, and distributed development teams.

Preferred Qualifications

- Experience implementing Agentforce actions, topics, instructions, prompts, and grounding/RAG solutions.

- Experience integrating Agentforce with enterprise APIs and external systems.

- Knowledge of Salesforce Data Cloud / Customer 360.

- Experience with Service Cloud Voice and Omni-Channel.

- Familiarity with Salesforce Dev Ops practices and CI/CD pipelines.

- Experience with integration platforms such as Mule Soft and/or Spring Boot.

- Salesforce Platform Developer I Certification preferred.

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📌 Salesforce Service Cloud & Agentforce Developer – Peru (Guatraché)
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