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The Position
As the GPC Service Delivery Manager based in Buenos Aires, Argentina, you will join the Global Patient Care (GPC) organization—a first-level customer and patient support network of 500+ internal and external collaborative team members across North America, EMEA/LATAM, and APAC. Reporting within Henrique’s team, you will act as a critical global bridge between GPC operations, Global Customer Support (GCS), Post-Market Quality (PMQ), and regional affiliate stakeholders (including LATAM). You will own the operational handover post-Hypercare for new service implementations, lead global feedback loops,



monitor standardized KPIs, and drive continuous service improvement initiatives across diabetes care and near-patient care portfolios.

The Opportunity• Post-Hypercare Service Ownership & Handover: Manage the end-to-end transition and operational delivery following the Hypercare phase of new GPC service implementations for global affiliates, ensuring strict alignment with general guidelines and KPI standards.
• Global Stakeholder Partnership & Governance: Act as the primary GPC point of contact for GCS, PMQ, Global IT, Quality & Regulatory, and Marketing/Sales. Foster strong cross-functional partnerships across LATAM and global hubs to align service delivery strategies.
• KPI Monitoring & Operational Feedback Loop: Monitor global operational metrics, gather affiliate/customer feedback, and establish structured feedback loops to drive process enhancements and a consistent global customer experience.
• Service

📌 GPC Service Delivery Manager (Buenos Aires)
🏢 Roche
📍 Buenos Aires