Technical Project Manager Data Center (Remote)Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture.Tickets get lost between technical and commercial teams — this role closes that gap.We are scaling and need a manager who can build process while staying hands‐on with clients.Key ResponsibilitiesClient OwnershipAct as the primary technical point of contact for assigned client accounts throughout the project lifecycle.Lead client onboarding, scoping calls, and technical review meetings.Translate client requirements into actionable work orders and internal tickets.Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs.Build long‐term relationships that reduce churn and increase account expansion.Project & Ticket ManagementOwn the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.Create, assign, prioritize, and close tickets with clear documentation at every stage.Track multi‐workstream projects across planning, procurement, deployment, and sign‐off.Identify blockers early and coordinate cross‐functional resolution without escalating everything upward.Maintain a live project dashboard that clients and internal stakeholders can rely on.Datacenter & Technical OperationsOversee on‐site and remote‐hands work: server rack/stack, hardware break‐fix, cabling, power,



and cooling.Review and validate work orders for technical accuracy before client‐facing delivery.Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.Ensure adherence to datacenter safety, change management, and access protocols.Provide technical guidance to junior technicians and contractors on‐site.Budget & Commercial OversightTrack project budgets, flag overruns, and submit change orders when scope shifts.Review vendor invoices and validate against approved work orders.Assist in preparing quotes and SOWs for new client engagements.Maintain procurement records and ensure contract compliance for hardware and services.Team ManagementManage a team of technicians and/or project coordinators remotely that work onsite.Set weekly priorities, conduct 1:1s, and run shift/resource planning.Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes.Identify skill gaps and work with leadership on training and hiring plans.Required Qualifications3+ years of experience in datacenter operations, technical infrastructure, or a closely related fieldDirect client‐facing experience in a technical role — account management with a technical background, or technical ops with client exposureHands‐on familiarity with server hardware,



structured cabling, power distribution, and remote hands operationsProficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalentExperience owning project budgets, SOWs, or vendor purchase ordersProven ability to manage and develop a small technical teamStrong written and verbal communication — you write tickets, emails, and client reports that are clear the first timePreferred QualificationsExperience in a managed services, colocation, or cloud infrastructure environmentFamiliarity with DCIM tools, asset management systems, or CMDB platformsUnderstanding of network fundamentals (IP allocation, VLAN basics, cross‐connects)Exposure to ITIL practices or formal change management processesCordoba, ArgentinaFull timeRAbout UsProofpoint is a integral leader in human‐ and agent‐centric cybersecurity.
We protect how people, data, and AI agents connect across email, cloud, and collaboration tools.
Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows.
Our mission is simple: safeguard the digital world and empower people to work securely and confidently.
Join us in our pursuit to defend data and protect people.How We WorkBold in how we dream and innovateResponsive to feedback, challenges and opportunitiesAccountable for results and best in class outcomesVisionary in future focused problem‐solvingExceptional in execution and impact
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📌 Senior Cassandra / Nosql Engineer — Scale Data Systems (Neuquén)
🏢 EPAM Systems
📍 Neuquén