The Role
We are seeking an L3 Technical Support Engineer to provide Technical-level assistance to our vendors.
Will be responsible for several enterprise-level Managed File Transfer (MFT) solutions, which includes the build-out of new workflows, as well as updates and support/repairs of existing critical, time sensitive internal and B-2-B data transfers.
Responsibilities
Using client applications and tools, and adapt to client processes.
Understanding large scale architecture and communicate with different responsible parties.
Researching and identifying solutions to software/hardware issues.
Diagnosing and troubleshooting technical issues including.
Connecting to POS stores /clearing cache data/ pulling out logs/ uploading logs to SharePoint.
Filling xml templates to send cache requests.
Tracking computer system issues through to resolution, within agreed time limits.
Properly escalating unresolved issues
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📌 Remote Support Agent (Mendoza)
🏢 Janie
📍 Mendoza