AgileEngine is an Inc. **** company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.
We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a
Software Engineer
with experience in Java and MuleSoft to own backend services and platform-level engineering supporting a Case object ecosystem.
This person strengthens service logic, data processing, and platform reliability alongside Salesforce Service Cloud integrations.
Production troubleshooting, incident support, and on-call rotation are part of the role.
WHAT YOU WILL DO
Own backend Java services and platform-level engineering supporting the Case object ecosystem, including service logic, data processing, and platform reliability for case-related features.
Contribute to active engineering efforts across internally owned daemons and MuleSoft capabilities, with a focus on the integration layer.
Support stakeholders and their reps in Service Cloud, partnering with internal teams on integration-related issues affecting Cases and case workflows.
Diagnose and resolve API/integration failures impacting downstream Salesforce Service Cloud processes.
Participate in the DFR (Developer First Responder) rotation and Ops Review process as a core, non-optional responsibility.
Triage critical alerts related to backend service/platform health and monitor platform health KPIs for core Java services.
Handle "keep-the-lights-on" injects,



track open incidents, and document findings in Confluence.
Keep sprint data current, including availability, carryover, and newly assigned points.
Maintain transparency on work status via tickets, standup, and Slack; follow established engineering and DevOps processes; collaborate effectively across the team and partner teams; and complete assigned work reliably and on schedule.
MUST HAVES
3-5 years of experience as a software engineer
Experience with
Java
Experience with
MuleSoft
Backend software engineering experience
Production troubleshooting and incident support experience
Experience with production monitoring, alert triage, and service/platform health
Experience in diagnosing and resolving API/integration failures
NICE TO HAVES
Salesforce Service Cloud integration experience
Enterprise integration / middleware experience
Message-based or asynchronous integration experience
CI/CD and DevOps experience
Monitoring / observability tools
PERKS AND BENEFITS
Professional growth
: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
Competitive compensation
: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
A selection of exciting projects
: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
Flextime
: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office - whatever makes you the happiest and most productive.
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📌 Java Mulesoft Developer Id85155 (Victoria)
🏢 AgileEngine
📍 Victoria