Contract directly with the client
Remote - Full-time
Only for candidates based in Latam
We are looking for a Product Support Engineer. Ryz Labs is partnering with a client whose customers rely on the product during
time-sensitive bid deadlines
.
We're looking for a Software Engineer to own customer issues end-to-end—from reproducing and diagnosing bugs to fixing them and confirming the solution directly with the customer.
This is
not a ticket-closing role
. You'll turn recurring issues into product improvements and gain broad knowledge of the system, with opportunities to grow into other engineering areas.
What You'll Do
Own customer issues
end-to-end
: reproduce, diagnose, fix, and follow up.
Turn vague reports into
clear, reproducible technical problems
.
Debug issues across the application, database, logs, monitoring, and analytics.
Improve product details such as
sorting, filters, tooltips, empty states, and error messages
.
Identify recurring problems and implement
upstream fixes
rather than repeatedly treating symptoms.
Handle operational work including
dependency upgrades and security remediation
.




Communicate directly with customers and collaborate closely with the engineering team.
Use data, SQL, Sentry, PostHog, and the product itself to investigate issues.
What We're Looking For
Required:
2–4 years building
production web applications
.
Strong
TypeScript and React
skills.
Comfortable with
SQL
and using data to investigate problems.
Strong debugging and problem-solving skills.
Ability to investigate issues from incomplete information, screenshots, logs, and user reports.
Strong written and verbal English.
Clear async communication and willingness to work directly with customers.
A mindset focused on
fixing root causes, not symptoms
.
Nice to have:
Previous
support, production, or on-call
experience.
Experience eliminating recurring classes of issues through product or engineering changes.
Familiarity with
Next.js, Hono, Drizzle, PostgreSQL, Neon, Vercel, AWS, or Terraform
.
Construction industry experience is
not required
.
#J-*****-Ljbffr

📌 Product Support Engineer (Buenos Aires)
🏢 Ryz Labs
📍 Buenos Aires