Remote Customer Support Specialist

Hoy

We are looking for a detail-oriented Customer Support Specialist to assist customers with questions, online processes, and routine service needs.
The adecuado candidate is solutions-focused, dependable, and committed to providing clear and timely support.

Key Responsibilities

Respond to incoming customer inquiries
Identify the purpose of each request
Research information and possible solutions
Guide customers through online processes
Assist with routine service concerns
Coordinate additional assistance
Record accurate interaction notes
Track open requests
Provide timely updates

Contribute to a helpful customer experience

Qualifications

Customer-focused approach
Strong research abilities
Good problem-solving skills
Effective time management
Accurate recordkeeping
Basic computer proficiency
Ability to learn procedures
Reliable and professional

Previous support experience is helpful but not required

Why Choose Us

Flexible Scheduling: Manage your availability around responsibilities
Training Available: Learn relevant systems and processes
Ongoing Support: Access continued resources and education
Professional Development: Develop organization, communication, and customer-service skills

Customer-Focused Role: Help customers navigate questions and requests

Cordoba, Argentina Full timeR14535
About Us




Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows.

Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving

Exceptional in execution and impact

The Role and the Team

Proofpoint is seeking an experienced Manager, Product Support with strong interpersonal skills who can instill and grow Proofpoint's positive culture in the team, will be responsible for delivering a high level of customer service to large enterprise customers, and facilitate an efficient, collaborative, and enjoyable working environment.

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