Remote Customer Support Specialist
Hoy
We are looking for a detail-oriented
Customer Support Specialist
to assist customers with questions, online processes, and routine service needs.
The ideal candidate is solutions-focused, dependable, and committed to providing clear and timely support.
Key Responsibilities
Respond to incoming customer inquiries
Identify the purpose of each request
Research information and possible solutions
Guide customers through online processes
Assist with routine service concerns
Coordinate additional assistance
Record accurate interaction notes
Track open requests
Provide timely updates
Contribute to a helpful customer experience
Qualifications
Customer-focused approach
Strong research abilities
Good problem-solving skills
Effective time management
Accurate recordkeeping
Basic computer proficiency
Ability to learn procedures
Reliable and professional
Previous support experience is helpful but not required
Why Choose Us
Flexible Scheduling:
Manage your availability around responsibilities
Training Available:
Learn relevant systems and processes
Ongoing Support:
Access continued resources and education
Professional Development:
Develop organization, communication, and customer-service skills
Customer-Focused Role:
Help customers navigate questions and requests
Cordoba, Argentina
Full time
R*****
About Us
Proofpoint is a global leader in human- and agent-centric cybersecurity.
We protect how people, data, and AI agents connect across email, cloud, and collaboration tools.
Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows.
Our mission is simple: safeguard the digital world and empower people to work securely and confidently.
Join us in our pursuit to defend data and protect people.
How We Work
At Proofpoint you'll be part of a general team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role and the Team
Proofpoint is seeking an experienced Manager, Product Support with strong interpersonal skills who can instill and grow Proofpoint's positive culture in the team, will be responsible for delivering a high level of customer service to large enterprise customers, and facilitate an efficient, collaborative, and enjoyable working environment.
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