Zenit Corp seeks a seasoned Head of Customer Support to oversee AI-powered operations across two ecommerce brands. You will manage specialized AI agents, ensure quality, and handle all chargebacks, refunds, and replacements with a customer-friendly balance of empathy and financial judgment. You will maintain brand-specific policies, processes, and knowledge bases, driving improvements from investigations to clearer agent guidance, while monitoring performance metrics and customer outcomes.
📌 Head of AI-Powered Support Across Two Brands (Argentina)
🏢 Zenit
📍 Argentina
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