Location: Argentina, Uruguay, or Colombia — fully remote Team: Aquiva Engineering Type: Full-time English: C1 — you are the client's single point of contact About the role You will own the end-to-end support operation for a Salesforce managed-services account, with a support team reporting to you from day one. That means owning the process, not just the queue: work delivered professionally, a client who always knows where things stand, and a support system that gets smarter over time instead of just staying afloat. It is a leadership role, and you will still step into execution when the team needs it.

What you'll do - Own the queue and the SLAs. Triage by complexity and priority, catch what is at risk of breaching, and coordinate to resolve it.

- Be the quality gate. Every client-facing message goes out technically sound and professional.
- Govern scope and billing. Nothing starts without being scoped, estimated, and approved. Report hours worked against hours approved, so the client gets no surprises.
- Be the single point of contact. Priorities, status, risks, and a weekly queue-health report.
- Build the team and the knowledge base. Lead and mentor the L1/L2 bench, hand execution over to them,



and attack root causes instead of symptoms. Must-have - 3+ years in Salesforce delivery, support, or administration, owning a client relationship.
- Salesforce knowledge on the configuration side: objects, automation, permissions, data model, releases. Not a developer, but able to scope work and challenge an estimate.
- Hands-on experience with a ticketing platform and SLA management.
- Demonstrated process ownership. You have written the process, not just followed it.
- Excellent written English and the confidence to be the client's single point of contact. Nice to have - Salesforce certifications: Administrator, Advanced Administrator, Platform App Builder, Business Analyst - Consultancy or managed-services experience, including billable scope and utilization governance - Experience leading a small delivery team - Release management in a managed-package or multi-org context Benefits - Co-working spaces and offices for collaboration - Team activities - Adaptable PTO policy - Healthcare - Paid sick leaves, parental leaves, and volunteer days

📌 Aquiva - Salesforce Support Lead (Buenos Aires)
🏢 Aquiva and Hapi
📍 Buenos Aires