Client Support Analyst (Level 1 Support)
• Serve as the first point of contact for client application and access-related support requests.
• Receive, triage, categorize, and document incidents, service requests, and user inquiries.
• Perform basic troubleshooting using established procedures and knowledge base articles.
• Provision, modify, and remove user access following documented processes and approvals.
• Monitor ticket queues, provide timely status updates, and ensure adherence to service level agreements (SLAs).
• Escalate unresolved or complex issues to Level 2 support teams while maintaining ticket ownership and communication.
• Create and maintain accurate documentation of support activities, resolutions, and user interactions.




• Deliver professional customer service and assist users with navigating client portals, applications, and access processes.

Key Skills Desired
• Strong written and verbal English communication skills is a MUST. (B2-C2)
• Customer service and end-user support experience.
• Ability to follow documented processes and workflows.
• Experience working with ticketing systems.
• Strong attention to detail and organizational skills.
• Ability to manage multiple requests in a fast-paced environment

📌 Technical Support Analyst (Argentina)
🏢 Ascendum Solutions
📍 Argentina