Description & Requirements

The Applications Engineer will provide expert support and management of a portfolio of applications in Practice Solutions focusing on application reliability, performance, capacity, security and maximizing the overall value of the portfolio.

Main responsibilities:

• Provide technical and functional support to the business acting as an escalation point to resolve urgent and/or complex issues for all applications in the portfolio
• Take ownership of incidents or problems assigned and see these through to completion on a timely basis
• Assist the Portfolio Manager with the analysis of applications/solutions and project-related tasks
• Assist with the development of standardization and rationalization plans and ensuring the products meet the changing needs of the business through the lifecycle of the product
• Assist with the proactive maintenance of systems by planning and adopting updates in a timely manner and determining the impact on existing operations by consulting with other IT teams
• In alignment with Firm priorities,



participates in projects for enhancements and changes necessary to meet changing business requirements for their managed products
• Maintain application documentation in the relevant knowledge repositories. Provide training to the Service & Support Teams
• Maintain and improve professional and technical knowledge and keep abreast of innovation and changes relevant to the portfolio
• Maintain existing relationships with application providers within the product portfolio
• Contribute to team effort through communication, cooperation and coordination with other IT teams
• Understand how the practice and business professionals use the applications in the portfolio, monitoring licensing numbers and adoption and ensure they are being used efficiently

Skills and experience:

• Experience supporting and troubleshooting legal technology applications, including document automation, knowledge management, e-signature, collabora

📌 Applications Engineer, Practice Solutions (Buenos Aires)
🏢 Baker McKenzie
📍 Buenos Aires