Description & Requirements

The ABS Supervisor leads and enhances service operations within an assigned shift or team, overseeing performance, engagement, and development of direct reports. Working closely with the Operations Manager, the role drives productivity, quality, and continuous improvement while fostering a culture of learning and professional growth.
As the primary escalation point for operational and people-related matters, the supervisor ensures service continuity and stakeholder satisfaction.

The position also contributes to talent decisions, including recruitment, promotions, and performance evaluations, and builds strong relationships with stakeholders to deliver high-quality, reliable, and client-focused service. Through effective leadership, the ABS Supervisor promotes accountability, collaboration, and operational excellence across the team.

Main responsibilities:

• Supervise day-to-day workflow, productivity, quality, attendance and schedule adherence
• Determine optimal staffing levels, monitor utilization,



and conduct capacity planning including monitoring workloads
• Investigate detractor scores and prepare root cause analysis (RCA) reports for management and Center leadership
• Provide direct people leadership through regular coaching, feedback, and performance monitoring
• Conduct fair, timely, and constructive performance evaluations, including participation in annual performance processes
• Drive a high‑performance, client‑focused, and collaborative team culture aligned with Firm and Center values
• Address performance and issues, including performance improvement plans and disciplinary actions, escalating to HR or management as appropriate
• Support employee engagement, retention, and career development initiatives
• Submit recommendations on promotions, incentives, and other talent actions based on performance
• Play a critical role in conflict resolution, addressing disputes among staff promptly to maintain a harmonious work environm

📌 Administrative & Business Services Supervisor (Buenos Aires)
🏢 Baker McKenzie
📍 Buenos Aires