What we do: We offer shipping insurance coverage (inland marine) for packages shipped via UPS, FedEx, the USPS and most major shipping carriers. Our rates are at a discount to the carrier rates and the claims process is completely online and processed quickly. We are a small, casual inside sales agency without walk-in traffic.
What we need: We need someone who is VERY ORGANIZED and has experience dealing with customers via the telephone & email. You must be able to manage emails, faxes, and inbound mail and keep it all organized and accounted for. This position requires someone who is a self starter and does not need to be micro managed. You will be dealing directly with customers regarding their shipping insurance claims and manage the entire process from filing to completion. In addition to claims processing this position will support general customer inquiries. This position relies on being organized and being in contact with customers.
Primary responsibilities include, but are not limited to:
• Process and manage large amount of incoming and current claims.
• Communicate with customers regarding open claims.
• Discuss claims & file claims with the shipping companies, such as UPS & FedEx.
• Answer claims inquiries via email, live chat, and telephone.
• Answer customer support questions.
• Scanning documents.
Requirements include:
• Computer and internet experience is a must.
• Customer service experience and ability to manage potentially irate customers.
• Ability to articulate using email and phone.
• Ability to multi task and stay organized.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• QuickBooks experience a plus.
• Proficient using the Internet for research.
• Email communication proficiency.
• Superb attendance record.
• High School diploma
Basic Qualifications Required - Experience, Skills, and Knowledge
• Min 12 months experience in General Housing.
• Solid or exceptional performance in current position
• Frequently inspires o