The Client Success Associate is a new, shared role with two responsibilities. First, you will own a portfolio of smaller, stable client accounts as their primary point of contact. Second, you will provide tactical support to our regional GMs on their strategic accounts, handling the preparation, follow-up, and coordination that keeps client commitments on track.
Responsibilities
Own the Scaled Client Portfolio
- Serve as the primary contact for a book of smaller, low-touch client accounts across all regions.
- Conduct quarterly or annual QA calls with US business owners and office managers to confirm satisfaction and identify needs.
- Deliver reports and routine follow-up communications by email on schedule.
- Monitor account health, including renewal dates, satisfaction signals, open issues, and early signs of risk.
- Route service, project, and billing requests to the appropriate internal team and follow them through to resolution.
- Escalate to the regional GM when an account shows retention risk, requires a commercial decision, or presents a growth opportunity.





Support GM-Owned Strategic Accounts
- Schedule and prepare client meetings, including QBR agendas, account summaries, and reports delivered in advance.
- Attend selected meetings to document decisions and action items, then assign and track each one.
- Track commitments through completion so the GM has an accurate answer before every client interaction.
- Keep the GM informed without requiring the GM to follow up with internal departments.

Account Administration
- Maintain account information in HubSpot and Autotask, including contacts, notes, renewal dates, opportunities, and meeting history.
- Maintain the QBR and client-touch calendar and the renewal and contract review schedule.
- Follow and help standardize account management processes across regions.

Requirements
- 2+ years of experience in customer success, account coordination, or account management at a managed service provider (MSP) or IT ser

📌 ID 4498 – Client Success Associate (Argentina)
🏢 CONEXION HR
📍 Argentina