Technical Project Manager Data Center (Remote)
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture.
Tickets get lost between technical and commercial teams — this role closes that gap.
We are scaling and need a manager who can build process while staying hands‑on with clients.
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
Lead client onboarding, scoping calls, and technical review meetings.
Translate client requirements into actionable work orders and internal tickets.
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs.
Build long‑term relationships that reduce churn and increase account expansion.
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform.




Create, assign, prioritize, and close tickets with clear documentation at every stage.
Track multi‑workstream projects across planning, procurement, deployment, and sign‑off.
Identify blockers early and coordinate cross‑functional resolution without escalating everything upward.
Maintain a live project dashboard that clients and internal stakeholders can rely on.
Datacenter & Technical Operations
Oversee on‑site and remote‑hands work: server rack/stack, hardware break‑fix, cabling, power, and cooling.
Review and validate work orders for technical accuracy before client‑facing delivery.
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics.
Ensure adherence to datacenter safety, change management, and access protocols.
Provide technical guidance to junior technicians and contractors on‑site.
Budget & Commercial Oversight
Track project budgets, flag ove

📌 Senior Cassandra (Córdoba)
🏢 EPAM Systems
📍 Córdoba