We are looking for a Senior Genesys Cloud Engineer to design, integrate, support, and optimize contact-center solutions. The role combines advanced platform expertise with customer-focused teamwork and versátil service conditions
Working Hours: This role requires close cooperation with the Spanish team during Spanish business hours, 10:00 AM–6:00 PM Spain time (approximately 5:00 AM–1:00 PM Argentina time ).
Language Requirements: Fluency in both Spanish and English is required.
Responsibilities
- Design, develop, configure, and maintain Genesys Cloud CX solutions, ensuring alignment with technical and customer requirements.
- Design and optimize interaction flows in Genesys Cloud Architect, including IVR, ACD, queues, bots, omnichannel interactions, callbacks, and social messaging.
- Configure and optimize Genesys Cloud routing, including queues, skills, schedules, and routing rules.
- Develop and maintain integrations with external systems using Genesys Cloud Platform APIs, webhooks, and Data Actions for REST/JSON APIs.
- Develop and maintain Outbound Dialing configurations,



including Predictive, Progressive, and Preview Campaigns, as well as recording and quality management capabilities.
- Implement conversational automation using Dialog Engine Bot Flows and third-party bots through Bot Connector; configure Genesys Cloud analytics, dashboards, and reporting solutions.
- Provide Level 2/3 technical support for incidents and service requests while collaborating with technical and business teams to deliver effective solutions.

Qualifications
- 6+ years of experience designing, developing, configuring, and maintaining Genesys Cloud CX solutions.
- English B2+ and Spanish C1+ proficiency.
- Hands‑on experience with Genesys Cloud Architect, including call, messaging, IVR, and bot flows.
- Hands‑on experience with Genesys Cloud Platform APIs, including REST API integrations, queries, webhooks, and process automation.
- Experience with Genesys Cloud Data Actions for int

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