Supervisor, End User & Retail Technology Support (LACA)Apply: Hybrid: ARG - Buenos Aires: Full time: Posted Today: End Date: October 6, 2026 (5 days left to apply): JR0131568Role Responsibilities * Lead and supervise the Regional IT Support team responsible for providing technical support to company-owned retail stores across the LACA region and office employees, ensuring high service quality and continuous operation of business-critical technologies.* Oversee support for company-owned retail store technologies, including workstations, peripherals, point-of-sale systems, applications, network connectivity, printing solutions, and mobile devices.* Ensure effective technical support is provided to office employees across the region.* Provide guidance, coaching, and day-to-day direction to support team members, promoting knowledge sharing, service excellence, and continuous development.* Monitor team workload, prioritize support activities, and ensure incidents and service requests are resolved within established service level agreements.* Coordinate the diagnosis, troubleshooting,



and resolution of hardware, software, and system-related incidents escalated by the team.* Manage and oversee incidents and service requests through the IT service management platform, ensuring timely resolution, quality communication, and stakeholder satisfaction.* Collaborate with infrastructure, networking, security, and application support teams to resolve complex technical issues impacting business operations.* Escalate critical incidents appropriately, lead communications during major incidents, and coordinate recovery efforts to minimize business disruption.* Monitor operational metrics, team performance indicators, and service trends, identifying opportunities to improve support effectiveness and customer experience.* Ensure accurate asset inventory management and oversee equipment ordering, shipping, replacement, and lifecycle management activities across the region.* Manage relatio

📌 Supervisor, End User (Buenos Aires)
🏢 The Western Union
📍 Buenos Aires