We are looking for a detail-oriented Customer Support Specialist to assist customers with questions, online processes, and routine service needs.
The ideal candidate is solutions-focused, dependable, and committed to providing clear and timely support.
Key Responsibilities
- Respond to incoming customer inquiries
- Identify the purpose of each request
- Research information and possible solutions
- Guide customers through online processes
- Assist with routine service concerns
- Coordinate additional assistance
- Record accurate interaction notes
- Track open requests
- Provide timely updates
- Contribute to a helpful customer experience
Qualifications
- Customer-focused approach
- Strong research abilities
- Good problem-solving skills
- Effective time management
- Accurate recordkeeping
- Basic computer proficiency
- Ability to learn procedures
- Reliable and professional
- Previous support experience is helpful but not required
Why Choose Us
- Adaptable Scheduling: Manage your availability around responsibilities
- Training Available: Learn relevant systems and processes
- Ongoing Support: Access continued resources and education
- Professional Development: Develop organization, communication, and customer-service skills
- Customer-Focused Role: Help customers navigate questions and requests
Cordoba, Argentina
Full time
R14535
About Us
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.