## Software Support Analyst IIApply: BUENOS AIRES CITY, ARG: Full time: Posted Today: R **About NCR Atleos**NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.**TITLE:** SW Support Analyst II**GRADE:** 9**About NCR Atleos Corporation** **(NYSE: NATL)**Since ****, NCR Atleos has been at the forefront of the transactions that run the world around us. From local credit unions to the most sophisticated banks and retailers on the planet, NCR Atleos powers the technology that makes your everyday easier. We offer all the services, software and hardware solutions needed for a comprehensive self-service channel. Our people are at the heart of the technology we deliver. Collaborating with diverse teams across continents, you'll have the opportunity to innovate to impact change and create exceptional experiences for our customers and our customers' customers. We do business in more than 140 countries.**Position Summary & Key Areas of Responsibility**The Software Support (SWS) Analyst II works in partnership with clients, identifying product bugs, advising them how to use product technology and changing configuration setup to meet their business objectives or overcome problems. SWS Engineer needs technical knowledge, needs to be customer oriented and ready to provide quick but quality solutions to satisfy customer needs.**RESPONSIBILITIES**:* Delight customers by providing world class technical support. Be firm but courteous and polite while dealing with customers always.* Enhance customer service by dealing with all incidents professionally.* Investigate issues (independently or with little help) reported by the customer and Identify product documentation issues, code issues, configuration issues etc.* Reproduce customer issues and test fixes within NCR lab.* Debug code to isolate issues.* Collaborate with other departments like Engineering,



Professional Services, Sales etc.

Dynatrace would be a plus.**BASIC QUALIFICATIONS*** Bachelor of Science or Master of Science degree in a discipline related to the product technology - usually electrical, mechanical, computer engineering, or computer science.* 1 to 2 years software related job experience (support/development)**ADDITIONAL QUALIFICATIONS*** Good communication skills both written and verbal.* Ability to work effectively in a team environment.* Proactive and positive attitude* Decision making. Problem solving* Interpersonal skills* Attention to detail.* Ability to be focused and a self-starter.* Have a strong desire for quality.* Ability to multi-task* Tact & diplomacy* Excited by the challenge of the unknown* Analytical Skills* Ability to work versátil working hours.Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.**EEO Statement**Integrated into our shared values is our commitment to diversity. NCR Atleos is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR Atleos has an ongoing responsibility to respect and support a globally diverse environment.**Statement to Third Party Agencies**To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any **fees or** charges associated **with** unsolicited resumes.Offers of employment are conditional upon passage of screening criteria applicable to the job. #J-*****-Ljbffr

? Software Support Analyst II (Buenos Aires)
? NCR Atleos
? Buenos Aires

📌 Software Support Analyst Ii (Buenos Aires)
🏢 Importante grupo
📍 Buenos Aires