Supervising Associate – Business Assistants team with German language
Job Summary
The Team Leader for the Business Assistant is responsible for leading a high-performing team of Business Assistants who provide critical support to senior leaders across the organization. This role ensures operational excellence, fosters collaboration and innovation, and drives continuous improvement within the team. The Team Leader will play a vital role in aligning support services with business goals, building a culture of service excellence, and mentoring team members to achieve their professional best.
Key Responsibilities
Leadership & Team Management
- Lead, coach, and manage a team of Business Assistants supporting multiple executives or functions.
- Foster a culture of trust, collaboration, and accountability within the team.
- Conduct regular check-ins, performance reviews, and developmental conversations.
- Champion team engagement, motivation, and recognition initiatives.

Operational Oversight
- Oversee daily operations and ensure consistent, high-quality support is delivered.




- Monitor service level agreements (SLAs), workload distribution, and support effectiveness.
- Drive process standardization, documentation, and best practice sharing within the CoE.
- Identify and implement improvements in support tools, templates, and workflows.

Stakeholder Relationship Management
- Serve as the primary liaison between executives and the EA team, ensuring alignment and responsiveness to evolving needs.
- Facilitate feedback loops with business leaders to enhance the EA service experience.
- Act as an escalation point for issue resolution and conflict management.

Talent Development & Capability Building
- Identify training needs and coordinate upskilling programs (e.g., tech tools, executive communication, project coordination).
- Promote cross-training and knowledge sharing among the team.
- Support career pathing and succession planning within the CoE.

Strategic Contribution
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📌 Business Assistants Team Lead (Buenos Aires)
🏢 EY
📍 Buenos Aires