About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE: SW Support Analyst II GRADE: 9
About NCR Atleos Corporation (NYSE: NATL) Since 1884, NCR Atleos has been at the forefront of the transactions that run the world around us. From local credit unions to the most sophisticated banks and retailers on the planet, NCR Atleos powers the technology that makes your everyday easier. We offer all the services, software and hardware solutions needed for a comprehensive self-service channel. Our people are at the heart of the technology we deliver. Collaborating with diverse teams across continents, you'll have the opportunity to innovate to impact change and create exceptional experiences for our customers and our customers' customers. We do business in more than 140 countries.
Position Summary & Key Areas of Responsibility
The Software Support (SWS)



Analyst II works in partnership with clients, identifying product bugs, advising them how to use product technology and changing configuration setup to meet their business objectives or overcome problems. SWS Engineer needs technical knowledge, needs to be customer oriented and ready to provide quick but quality solutions to satisfy customer needs.
RESPONSIBILITIES
- Delight customers by providing world class technical support.
- Be firm but courteous and polite while dealing with customers always.
- Enhance customer service by dealing with all incidents professionally.
- Investigate issues (independently or with little help) reported by the customer and Identify product documentation issues, code issues, configuration issues etc.
- Reproduce customer issues and test fixes within NCR lab.
- Debug code to isolate issues.
- Collaborate with other departments like Engineering, Professional Services, Sales

📌 Software Support Analyst II (Argentina)
🏢 NCR Atleos
📍 Argentina